HomesteadHardware.com - Our Policies

Our Policies

Privacy Policy
While ordering products from HomesteadHardware.com, customers must submit certain contact and financial information in order to complete an order. HomesteadHardware.com will not share, rent, sell or otherwise disclose any of this personal or financial information to any other organizations or outside parties for any reason. This information is used for the sole purpose of order fulfillment and customer service. When customers are prompted to enter sensitive contact and/or financial information, they are automatically redirected to a secure server with SSL encryption. Any and all of this information is transferred and received securely.

Security Policy
HomesteadHardware.com uses 256-bit Secure Sockets Layer (SSL) encryption to make any and all order transactions on our website safe and secure. Whenever a customer is prompted to enter sensitive personal and/or financial information, they are automatically redirected to the secure server. To view more details about our security, click on the GoDaddy.com SSL link below:


Shipping
Shipping is FREE for any order with a total of $75.00 or more, and products will be shipped via UPS Ground. All orders less than $75.00 will be charged actual UPS shipping costs and will incur a $10.00 handling fee (the handling fee is also waived for orders of $75.00 or more). All Emtek products are custom assembled and take 5-7 business days to ship. All expedited shipping times (i.e. 3-Day Select, 2nd Day Air) take place after the 5-7 day assembly period. Due to their customizable nature, all orders of Emtek products cannot be cancelled. This makes it a very important issue that you double-check your orders to make sure your items are exactly what you need, and that all options selected are compatible with your doors.

Our Low Price Guarantee
We aim to give you the lowest door hardware prices on or off the web. If you find a product priced lower than ours, tell us - we will beat it! Just send us an e-mail giving us the information of where you found the lower price. We will let you know what our adjusted price is for the requested product(s).

Return Policy
Please inspect your order immediately upon receipt. We will only accept returns or exchanges within 30 days of the delivery date. It is the responsibility of the customer to make sure that every item identified in the original purchase order was received and was correctly assembled in accordance with the specifications given by the customer. Customers must also check all items for any shipping damages and/or product defects. Any and all necessary product returns, exchanges, or other corrections must be made by the customer within the designated time period as defined above. In order to make a return or exchange, please follow these steps:
	1.) You must first obtain an RGA# (Return Goods Authorization number) from us. Please submit a request for an RGA number to john@homesteadhardware.com. We cannot accept any returns without an RGA number. NOTE: RGA numbers expire 10 days after the date issued. If the customer does not ship all items specified in their RGA before the expiration of the RGA number, the customer must request a new RGA number. All requests for RGA numbers must be made within the 30-day return period.
	2.) Return the products to us in their original packaging with all parts, manuals, etc. in resalable condition. Write the RGA number somewhere on the outside of the box(es). Once we receive your returned goods and determine that they have not been installed or used in any way, we will give you the proper credit or exchange for replacements.

Products that are defective, damaged during shipping, or not in accordance with the original specifications set by the customer at the time of purchase can be returned for full refund or exchanged for a product of equal or lesser value at no cost to the customer. NOTE: For returns of this type, customers will receive a return shipping label and an RGA number to make the return. Both the return label and the RGA number expire 10 days after the date issued. If the customer does not make the return before either of these two items expire, the customer will be required to obtain a new RGA number within the 30-day return period and the customer will be responsible for any shipping costs thereafter. All other returns are subject to a 25% re-stocking fee, and the customer is responsible for any necessary shipping costs to make the return. Once products are returned, the customer will be properly reimbursed. All returned goods are inspected at our shop. If we determine that they have been installed or used in any way, the customer will not be given credit. If products are damaged from shipping, please notify us immediately so that we may send out replacements as soon as possible. The customer will be required to return the damaged items before the assembly of replacement items can begin. The customer will receive a return shipping label and an RGA number to use for shipping back the damaged goods. The return label and RGA number follow the same expiration rules as defined above.

Typographical Errors
We make every effort to keep our prices listed correctly and accurately. In the event of a typographical error or prices listed in error, we assume no responsibility and maintain the right to cancel or refuse any orders with incorrect pricing.

Colors
Please make note that due to variances and limitations in computer displays, actual product colors and/or finishes may not exactly match that which is shown on your screen.

Acceptance of Terms of Use
By using www.HomesteadHardware.com, customers signify their agreement with all terms of our policies as stated above. We maintain the right to modify or change our policies at any time. The customer's continued use of www.HomesteadHardware.com following any modifications of the stated terms is an acknowledgement of the acceptance of any such modifications by the customer.